terms and conditions of website

Wording

 In these terms and conditions the following words have these meanings:

(a) 'Our', 'Us' and 'We' means Autosave Components  and www.autosave-scotland.co.uk;

(b) 'You', 'Your' and 'Yours' means the person who is browsing this website or whose name is used to place an order;

(c) 'Goods', 'Item', 'Item(s)' and 'Items' means products of any nature that You buy or agree to buy from Us;

(d) 'Weekdays' and 'Working Days' means days of the week excluding Saturdays, Sundays and public holidays in England, Wales, Scotland and Northern Ireland;

(e) 'Conditions' means these terms and conditions. 

INTRODUCTION

 1. Introduction

These Conditions apply to the use of this website (www.autosave-scotland.co.uk) and the distance selling activities of Autosave Components, a private limited company registered in Scotland (company registration number SC105905). By accessing this website and/or placing an order You agree to be bound by these Conditions. Using this website indicates that You accept these Conditions regardless of whether or not You place an order. If You do not accept these Conditions, please do not use this website. 

2 .Contacting us

2.1. If You wish to contact Us please use the email address given below. We aim to reply to all emails within one Working Day, although at busy times of the year We may take longer.

dundee@autosave-scotland.co.uk

2.2. If You would prefer to speak to Us please use the telephone numbers given below. These numbers are answered between the hours of 8.30 and 17:00 Monday to Friday. If You call outside these hours, or if We are unavailable please email the above address. We aim to reply to all messages within two Working Days, although at busy times of the year We may take longer.

01382 458666 (within the UK)

+44 1382 458666 (internationally)

2.3. If You wish to write to Us please use the address given below. We aim to reply to all correspondence within five Working Days, although at busy times of the year We may take longer.

Autosave Components
Unit 1 

119 Clepington Rd

Dundee

DD3 7NU
United Kingdom

2.4. We may not respond to You if You attempt to contact Us in any other way, including but not limited to posts on internet forums or messages on social media platforms. All formal enquiries must be directed to Us by email, telephone or in writing.

3. ORDERING FROM US

3.1. You are deemed to place an order with Us by completing Our online checkout process. As part of Our online checkout process You will be given the opportunity to check Your order and correct any errors. Upon completion of Our online checkout process We will send You an order confirmation by email, detailing the Goods You have ordered.

3.2. Our acceptance of an order takes place when We dispatch the order. At this time We will send You a dispatch confirmation by email, detailing the Goods We have dispatched.

3.3. We may refuse to accept an order:

(a) if there is a pricing or product description error; A refund will be issued
(b) if the Goods are out of stock (No Stock) and thus not available; A refund will be issued
(c) if We cannot obtain authorisation for Your payment;
(d) if We obtain evidence that Your payment may be fraudulent;
(e) if We suspect You are ordering for resale purposes;
(f) if You do not meet any specified eligibility criteria;
(g) if You have previously attempted to harm Our good reputation.
 

4. Virtual Gift vouchers

4.1. The Autosave Virtual Gift Voucher is a virtual gift voucher (defined in law as a virtual face value retailer voucher) and is available to purchase exclusively via this website.

4.2. The Autosave Virtual Gift Voucher is exempt from any promotional discounts at the time of purchase, but can be redeemed against all of the products advertised for sale on this website and can be used to pay for orders that qualify for promotional discounts.

4.3. The Autosave Virtual Gift Voucher is delivered by email and is therefore exempt from any delivery charges. If a Autosave Virtual Gift Voucher is purchased at the same time as other Items, the other Items will be subject to delivery charges and will be dispatched separately in accordance with the provisions given in Section 7 of these Conditions.

4.5. The Autosave Virtual Gift Voucher is valid for 12 months from the date of purchase. At the end of this period it will automatically expire and any remaining balance on it will be forfeit.

4.6. The Autosave Virtual Gift Voucher will be emailed to the recipient once You have completed Our online checkout process and Your payment has been processed; this will usually occur within 1 working day, but may take longer at busy times of the year. We reserve the right to cancel the Autosave Virtual Gift Voucher if We subsequently obtain evidence that Your payment may be fraudulent.

4.7. We will not be liable for any loss or liability whatsoever or however arising in any respect if the Autosave Virtual Gift Voucher is delivered to an incorrectly specified email address. The sole responsibility for specifying the recipient's email address correctly is Yours.

4.8. We reserve the right to refuse to accept a Autosave Virtual Gift Voucher as payment in part or in whole for any Items(s) where We reasonably suspect that the Autosave Virtual Gift Voucher in question may have been stolen, tampered with, duplicated or obtained in any other illegal way.

4.9. We will not be liable for any loss or liability whatsoever or however arising in any respect if a Autosave Virtual Gift Voucher is lost, stolen, destroyed or used without permission. 

5. pricing and payment

5.1. Our prices are reviewed periodically and are subject to change at any time without notice. Any order placed by You and confirmed by Us prior to the date of a price change will be charged at the new price confirmed by Us.

5.2. Our prices exclude delivery charges. Our delivery charges are set out elsewhere in this website on the Delivery Information page, and are described further in Section 7.1 of these Conditions.

5.3. Our prices include Value Added Tax (VAT) at the prevailing standard rate, with the exception of the Autosave Virtual Gift Voucher (the supply of which is disregarded for VAT purposes). VAT is payable on all orders placed from within the EC fiscal (VAT) area. If You order from outside the EC fiscal (VAT) area, VAT will automatically be deducted from Your order during Our online checkout process. Our VAT number is 498 1407 16.

5.4. The total amount payable for the Goods may be less than the sum of the individual prices if Your order qualifies for any promotional discounts (which will be applied to Your order in the basket, if applicable) or if You have created and are signed in to Your account. The qualification requirements for any promotional discounts will be specified by Us either on the associated product pages or on the Special Offers page of this website.   5.5. You will pay for the Goods securely in Pounds Sterling at the time You place Your order by either credit/debit card or PayPal. You may also partially or wholly pay for the Goods securely in Pounds Sterling at the time You place Your order using one or more Autosave Virtual Gift Vouchers.  

Delivery information

7.1. The delivery charge to the delivery address You specify when placing an order will be confirmed to You during Our online checkout process. A complete list of current delivery charges and estimated delivery timescales for all of the destinations that We currently ship to is set out elsewhere in this website on the Delivery Information page. For Goods destined for addresses outside of the United Kingdom, payment of local taxes or customs duties applied by the relevant authorities will be Your responsibility.

7.2. Orders are picked and packed in sequence according to the time they are placed. We aim to dispatch all orders placed before 12:00 on the same Working Day and all orders placed after 12:00 on the next Working Day, although at busy times of the year We may take longer. If We are unable to dispatch any Items because We run out of stock before Your order is packed, We will notify You by email and either: (i) hold Your entire order in Our warehouse until fresh stock arrives and Your order can be shipped in full (We will only do this if fresh stock is due to be delivered to Our warehouse within two Working Days), or; (ii) part-ship Your order, dispatching all available Items immediately, with the remaining Item(s) to follow as soon as fresh stock arrives (no additional delivery charge will be applied, regardless of Your destination).

7.3. We will dispatch the Goods to the delivery address specified by You when You placed Your order. All Orders under £40.00 will  be sent via MyHermes or Royal Mail and Goods Over £40.00 will be sent via DPD, using the fastest available service from Our location. DPD deliver on Weekdays and will send You tracking updates by email and text. These tracking updates, collectively provided under the Follow My Parcel scheme, will provide You with the opportunity to make alternative delivery arrangements with DPD if You are not going to be in to accept Your delivery. In particular, You will be able to: (i) change the specified delivery date to a day of Your choosing; (ii) instruct DPD to deliver Your parcel to a DPD Pickup Shop You specify; (iii) instruct DPD to deliver Your parcel to a neighbour You specify; (iv) instruct DPD to deliver Your parcel to a safe place You specify; (v) upgrade Your delivery to a day and time of Your choosing. If You (or Your neighbours) are not in to accept Your delivery, and You have not instructed DPD to leave Your parcel in a safe place, a calling card will be left inviting You to contact DPD to make new delivery arrangements.

7.4. Delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You or a representative of You at the delivery address specified by You, and shall be conclusive proof of the delivery of the Goods. For the avoidance of doubt, this includes the signature of any leave safe instruction issued by You or a representative of You to DPD or any other courier we use. We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct Us or DPD or any other courier to change the delivery address after We have dispatched the Goods.

7.5. If You instruct DPD or other courier to deliver Your parcel to a safe place You specify You agree to accept full responsibility for any Goods that are left and waive Your right to make a non-delivery claim in the event of any dispute. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct DPD or any other courier to leave the Goods unattended.

7.6. If You upgrade Your delivery to a day and time of Your choosing You agree to accept full responsibility for the independent transaction You enter into with DPD, the terms of which are explicitly not governed by these Conditions. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You upgrade Your delivery.

7.7. If DPD or other courier are unable to deliver the Goods because You (or Your neighbours) are not in and You do not make new delivery arrangements with DPD (either via the in-flight options in a tracking update or by contacting DPD directly) or other courier, the Goods will be returned to Us. Similarly, if DPD or other courier deliver Your parcel to a DPD or other courier Pickup Shop specified by You and You do not collect the Goods within five Working Days, the Goods will be returned to Us. In either case, before We reissue the Goods You will be required to pay an additional delivery charge, which will be the prevailing amount set out for Your destination on the Delivery Information page of this website. A payment request will be sent to You via email and once We have received the payment We will dispatch the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the payment is received).

7.8. If We are notified by DPD or other courier that the Goods have been damaged in transit We will reissue the Goods within one Working Week (for the avoidance of doubt, this means by the close of business on the next Working Week after the notification is received), subject to the provisions given in Sections 7.1, 7.2, 7.3, 7.4, 7.5, 7.6 and 7.7 of these Conditions, and notify You by email.

7.9. If the Goods are lost in transit and their whereabouts remains unknown after ten Working Days from the date of dispatch We will reissue the Goods on the eleventh Working Day from the date of dispatch (i.e. on the next Working Day), subject to the provisions given in Sections 7.1, 7.2, 7.3, 7.4, 7.5, 7.6 and 7.7 of these Conditions, and notify You by email.

7.10. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by email (to the address given in Section 2.1 of these Conditions) within five Working Days of the date of delivery, after which time no liability will be accepted. Upon receipt of the photographic evidence We will reissue the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the evidence is received), subject to the provisions given in Sections 7.1, 7.2, 7.3, 7.4, 7.5, 7.6 and 7.7 of these Conditions, and notify You by email.

7.11. Upon taking delivery of the Goods You should check them carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of the date of delivery, after which time no liability will be accepted. Upon receipt of a shortage claim We will dispatch the correct or missing Items within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the shortage claim is received), subject to the provisions given in Sections 7.1, 7.2, 7.3, 7.4, 7.5, 7.6 and 7.7 of these Conditions, and notify You by email. In cases where You receive incorrect Items, We will make arrangements with You for Us to recover the incorrect Items at Your convenience.

7.12. Any stated timescales are given in good faith by Us to indicate estimated dispatch and delivery timescales but shall not amount to any contractual obligation to dispatch or deliver on any specific day or by any specific date. We accept no liability for or consequential loss or damage arising from delays in dispatch or delivery. 

cancellations and returns

8.1. If You wish to cancel Your order in full before the Goods are dispatched, You must notify Us by sending an email to the address given in Section 2.1 of these Conditions. This email must include the order number, Your full name and Your billing address, and must state that You are giving notice that You are cancelling the contract of sale for the specified order. Upon receipt of Your email We will cancel Your order and issue You with a refund for the amount You paid for the Goods including the delivery charge. In all cases We will confirm the refund amount by email.

8.2. If You wish to cancel Your order in full after the Goods have been dispatched, You must return the Goods to Us at the address given in section 2.3 of these Conditions within fourteen days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns Information page of this website). Any Items comprising multiple components, such as multi-packs, bundles and kits, must be returned in full. If Your order qualified for any promotional gifts these must be returned too. The cost of returning the Goods to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Goods, as long as they are in as-new condition We will cancel Your order and issue You with a refund for the amount You paid for the Goods including the delivery charge. If We receive the Goods back in used condition We will make a deduction from the refund for the loss in value of the Goods to Us, up to a maximum of 30% of the amount You paid for the Goods. If You fail to return all of the Goods or to bear the cost of returning the Goods, We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by email.

8.3 If You wish to return part of Your order after taking delivery of the Goods, You should return the Item(s) to Us at the address given in section 2.3 of these Conditions within fourteen days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns Information page of this website). Any Item(s) comprising multiple components, such as packs, bundles and kits, must be returned in full. The cost of returning the Item(s) to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Item(s), as long as they are in as-new condition We will issue You with a refund for the amount You paid for the Item(s) excluding the delivery charge. If Your Order qualified for any promotional discounts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, these discounts will be removed from Your order and We will issue You with a refund for the amount You paid for the Item(s) minus the discounts. If Your Order qualified for any promotional gifts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, You must return these promotional gifts with the Item(s). If You fail to return the promotional gifts with the Items(s), We will make a deduction from the refund for the direct cost to Us. If We receive the Items(s) back in used condition We will make a deduction from the refund for the loss in value of the Item(s) to Us, up to a maximum of 30% of the amount You paid for the Item(s). If You fail to bear the cost of returning the Items(s), We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by email.

8.4. Your right to cancel Your order in full or return part of Your Order will end fourteen days after the day You take delivery of the Goods.

8.5. If We issue You with a refund as a result of the provisions given in Section 8.1, 8.2, 8.3 and 8.4 of these Conditions, and You paid for Your order using multiple payment types and/or You chose to reduce the total amount payable by signing in to Your account, We will refund any payment made with a credit/debit card or PayPal first (if applicable), followed by any payments made with Autosave Virtual Gift Vouchers second (if applicable), until the full amount of the refund is issued. In cases where We refund any payments made using Autosave Virtual Gift Vouchers, We will where possible refund the applicable amount back on to the original Autosave Virtual Gift Vouchers, or else refund the applicable amount to You by issuing You with a new Autosave Virtual Gift Voucher by email.

8.6. A small number of Items sold by Us come with a manufacturer's warranty (indicated, where applicable, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by the manufacturer, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an email to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

8.7. If any Item sold by Us without a manufacturer's warranty develops a fault within three months of the date of purchase (two months for all wash mitts, microfibre products and machine polishing pads, which is deemed a  reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an email to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

8.8. The above provisions do not affect Your statutory rights.
 

website copyright

9.1. All materials, including the text, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, registered and unregistered trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Us. In addition, this website as a whole is protected by copyright, and all rights are reserved.

9.2. You may download or copy the Contents and other downloadable materials displayed on this website for Your personal use only. No right, title or interest in any downloaded materials is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.

9.3. Any rights not expressly granted in clause 9.2. are reserved.
 

website availablility

10.1. While We will endeavour to ensure that this website is normally available all of the time, We will not be liable if for any reason this website is unavailable at any time or for any period.

10.2. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control. 

visitor material and conduct

11.1. Other than personally identifiable information, which is covered separately under Our Privacy Policy, any material You transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

11.2. You are prohibited from posting or transmitting to or from this website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which You have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

11.3. You may not misuse this website (including, without limitation, by hacking).

11.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.
 

website links

 12.1. Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.
 

disclaimer

 13. Disclaimer

13.1 While We will endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.

13.2. The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.

13.3. Product images and descriptions are for illustrative purposes only and may be subject to change without notice. 

liability

 14.1. We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.

14.2. If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.

14.3. You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details. 

governing law and jurisdiction

 15.1. These Conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

15.2. We do not warrant that the Goods advertised for sale on this website are appropriate for use outside the United Kingdom. It is prohibited to access this website from territories where its contents are illegal or unlawful. If You access this website from locations outside the United Kingdom, You do so at Your own risk and You are responsible for compliance with local laws. 

Miscellaneous

 16.1. We may revise these Conditions at any time by updating this document. You should check this website from time to time to review the then current Conditions, because they are binding on You. If You do not wish to accept any new Conditions, You should not continue to use this website.

16.2. You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.

16.3. If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

16.4. Any queries relating to these Conditions should be directed to Us using the email address given in Section 2.1 of these Conditions.